Merchant Relations Specialist

Understanding the Role

At RUSH, we believe that the strongest relationships are built on relevant and valuable experiences.

We are on a mission to help businesses create lasting connections and exceptional experiences for their customers. In keeping with our promise, we are seeking to build a team of talented individuals to help build top-notch ready-made digital solutions that enable businesses to meet their customers at every stage of the customer lifecycle.

We are looking for a Merchant Relations Specialist who will be responsible for overseeing contract management, revenue tracking, and governance compliance. They will be involved in managing invoicing, renewals, pre-terminations, upgrades, and downgrades while ensuring seamless client-facing document gathering and accurate financial reporting. They will be expected to be highly organized and detail-oriented. 

The role will serve as a key representative for the Governance Department, ensuring adherence to company policies and compliance requirements.

Salary: Php 30,000
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Basic Qualifications:

Academic Background:

• Bachelor’s Degree in Business, Marketing, Commerce, Communication, or a related field

Relevant Work Experience:

• Minimum of two (2) years of experience in merchant relations, account management, or a similar role within the e-commerce or retail industry.

Skills & Knowledge:

• Develop comprehensive reports and presentations for management that highlight key insights, oversee contract management, and provide strategic recommendations.
• Proficiency in using Customer Relationship Management (CRM) software and sales tools, as well as Microsoft and Google Workspace tools.
• Frequent travel throughout Metro Manila is necessary, with in-office attendance expected two to three times per week.
• SaaS (Software as a Service) Platforms with a focus on B2B or B2C application
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical skills with an aptitude for data-driven decision-making.

Duties & Responsibilities:

Contract Management:

• Oversee the full contract lifecycle of clients, including third-party reseller partners to ensure accuracy and compliance;
• Manage invoicing processes, ensuring timely and correct billing for clients;
• Proactively engaging with Business Development Specialists for contract renewals;Coordinate pre-terminations, ensuring smooth contract closures, if applicable;
• Facilitate upgrades and downgrades with the Business Development team, aligning with client needs and internal policies;
• Manage requests for payments, ensuring timely and correct settlements with third-party reseller partners;
• Proactively engaging with Partnership Managers for contract renewals;
• Facilitate changes in commercial and/or payment terms with the Partnership Managers;

Client-Facing Document Gathering:

• Collect, verify, and maintain necessary contractual and financial documents from clients;
• Act as the primary liaison for clients during the document submission process; 
• Ensure all required paperwork is received and filed in compliance with company standards. This requires coordination with Operations;

Revenue and Accruals Tracking:

• Together with Finance and Business Development, you will monitor and track revenue streams, ensuring alignment with contractual agreements;
• Together with the Partnership Team, you will monitor and track Cost of Goods Sold, ensuring alignment with contractual agreements;
• Oversee accruals, both revenue and expenses, ensuring financial records reflect accurate Net Sales  Revenue recognition;
• Work closely with finance teams to provide accurate reports and insights;

Governance Department Representation:

• Serve as a representative for Governance matters, ensuring compliance with internal policies and external regulations;
• Support audits and internal reviews by providing necessary contract and revenue data; and
• Implement best practices for risk management and financial compliance.