Basic Qualifications

Academic Background:

• Bachelor Degree (any), Preferably, Marketing, Business, IT

Relevant Work Experience:

• Preferably 1-3 experience in account management and/or customer management
• Preferably with sales experience or worked on F&B, Retail, FMCG industry background.

Technical Skills:

• Preferably with experience working with CRM (Hubspot, Salesforce, Copper, ZOHO, etc.) and CMS (Shopify, Magneto, WooCommerce or related)
• Experienced working with Google Workspace (Excel, Docs, Slides)

• Excellent Negotiation Skills, 
• Great Communication skills
• Professional Visibility
• Technical Proficiency
• Pro-active Customer care and support, group problem-solving,

Duties & Responsibilities

• Manage medium to large enterprise accounts, learn about their needs and convey the benefits of the product while establishing connections.
• Coordinate with internal departments to facilitate meeting client needs. While gathering and studying information to discover more about client behavior.
• To provide market feedback on our solution, promotions, pricing.
• Should be stay updated and inform to the industry trends, competitors, market dynamics and other factor related to adjust market strategy.
• Learn and understand deep knowledge of the products and services offered by the company to support minor troubleshooting.
• Maintain Upselling and Cross Selling Pipeline
• Generate and submit accurate and timely updated reports to Hubspot
  This role is required to travel around the metro within 50% capacity, 20% in the office, 30% working from home